As you are aware we strive to supply the highest quality of livestock possible so we give you an arrive alive guarantee.
For any livestock that has died due to health or heat pack malfunction by the time it arrives to you then simply take photographs and or video footage of the deceased fish still in the bag unopened and contact us. Needs to an hour upon delivery.
Shipping is non-refundable.
Order cancellations incur 5% restocking fee. Dealing with live animals is always a risk. We guarantee live arrival for Airport-to-Airport and overnight shipping ONLY.
Once your fish arrive we recommend that you firstly open and check your new arrivals immediately as once we receive your delivery notice from the Currier we expect you to inspect the goods shortly after once your delivery is safe and well we strongly suggest your quarantine your new arrivals just in case any health issues should develop, the quarantine of new stock should be done to ensure the health and safety of all stock new and old. If we do not receive photos within that time frame live arrival guarantee is void and there will be no replacements sent or credit issued.